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Legal · Refunds

Refund Policy

You see a preview before you pay, so there are no surprises. Here's exactly when you can get your money back.

Effective 2026-09-29 · Last updated 2026-09-29

At a glance

Before payment

Pay nothing

Don't approve the preview? You're never charged.

Paid, not downloaded

Full refund

Ask within 14 days of payment and we refund in full.

After download

No refund*

*Except delivery failure, faulty files, or a pack that doesn't match the approved preview.

This policy applies to all packs (Pack A · Ecommerce Content Pack, Pack C · Business Docs Pack) sold by QSTAR AI LTD, trading as QSTAR AI. All packs are one-off digital purchases; there are no subscriptions to cancel.

1. Before you pay

We only ask for payment after you approve a preview of your pack. If you don't approve the preview, or you decide not to go ahead, you pay nothing and there is nothing to refund.

If you have paid but have not yet downloaded your pack, you can cancel and receive a full refund by emailing us within 14 days of payment.

3. After download

Because packs are digital content that you approved before paying, they are non-refundable once you have started downloading them. At checkout you agree that the pack is supplied immediately and acknowledge that your right to cancel ends when the download begins. This does not affect section 4 or your statutory rights.

4. Delivery problems & faulty files

If your download link doesn't work, files are missing or corrupted, or the delivered pack is materially different from the preview you approved, please tell us as soon as you can. We will fix or re-deliver the pack within a reasonable time at no cost to you, and if we can't, we'll refund you in full (or partly, if you prefer to keep a pack that is only partly affected).

These remedies are in addition to your rights under the Consumer Rights Act 2015. If digital content is faulty or not as described, you are entitled to have it repaired or replaced within a reasonable time and without significant inconvenience to you; if that is impossible, or is not done within a reasonable time and without significant inconvenience, you can ask for a price reduction, which may be a full refund.

5. How to request a refund

  • Email hello@q-star.co.uk with the subject "Refund request", your order reference and the email address used at checkout.
  • We reply within 3 business days.
  • Approved refunds are returned to your original payment method via our payment provider, usually within 5–10 business days depending on your bank.
  • If you bought through a reseller acting as Merchant of Record, the refund is issued by that reseller on our instruction; you can also contact them directly using the details on your receipt.

6. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under the laws of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.